Assistants AiQ™ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website getassistantsaiq.com and use our AI employee services, including AI Voice Assistant and Database Reactivation (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.
1.1 Information You Provide to Us
Account and Registration Information: When you register for an account, request a demo, or sign up for our partner program, we collect your name, email address, phone number, company name, job title, and other contact information.
Business Information: When you use our Services, we may collect information about your business operations, including call logs, lead databases, customer interaction data, and appointment schedules.
Payment Information: When you purchase our Services, our third-party payment processors collect your payment card information, billing address, and transaction details. We do not store complete payment card numbers on our servers.
Communications: When you contact us for customer support, sales inquiries, or other communications, we collect the content of your messages, attachments, and associated contact information.
Voice and Conversation Data: Our AI employees (particularly our AI Voice Assistant) record and process voice conversations, transcripts, and interaction data to provide services, improve AI performance, and generate analytics.
1.2 Information Collected Automatically
Usage Data: We automatically collect information about your interactions with our Services, including pages visited, features used, time spent, click patterns, and navigation paths.
Device and Technical Information: We collect IP addresses, browser types, operating systems, device identifiers, referring URLs, and access times.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookie settings through your browser preferences.
AI Performance Metrics: We collect data on AI conversation success rates, response times, booking conversions, lead engagement metrics, and system performance indicators.
1.3 Information from Third-Party Sources
Integration Data: When you connect third-party services (such as calendar applications, CRM systems, or Google Business Profile), we receive information from those platforms in accordance with their privacy policies and your authorization.
Partner and Affiliate Data: If you are referred by one of our partners or affiliates, we may receive information about you from them to facilitate onboarding and commission tracking.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our AI employee services, including processing voice calls, managing appointments, and reactivating leads.
Personalization: To customize your experience, provide relevant recommendations, and tailor our Services to your business needs.
AI Training and Improvement: To train, test, and improve our artificial intelligence models, natural language processing capabilities, and conversational algorithms. This includes analyzing conversation patterns, success metrics, and user feedback.
Analytics and Insights: To generate business intelligence, performance reports, ROI calculations, and operational insights for you and your organization.
Communication: To send you service-related notifications, account updates, marketing communications, partner program information, and responses to your inquiries. You may opt out of marketing communications at any time.
Security and Fraud Prevention: To detect, prevent, and respond to security incidents, fraudulent activities, and violations of our Terms of Use.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
Business Operations: To manage billing and payments, provide customer support, conduct research and development, and perform other business operations.
3. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, including cloud hosting providers, payment processors, analytics providers, and customer support platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners: If you are referred by or working with one of our affiliate partners, we may share relevant information with them to facilitate service delivery and commission payments.
AI Technology Partners: We may share anonymized and aggregated data with our AI technology partners to improve machine learning models and conversational AI capabilities. This data does not identify you personally.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with third parties when you provide explicit consent or direct us to do so.
Aggregated and De-Identified Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other business purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Data: We retain your account information for the duration of your active subscription and for a reasonable period thereafter to facilitate reactivation and comply with legal obligations.
Conversation and Voice Data: We retain voice recordings and conversation transcripts for up to twenty-four months to improve AI performance, provide analytics, and resolve disputes. You may request earlier deletion subject to legal and operational requirements.
Analytics and Aggregated Data: We may retain anonymized and aggregated data indefinitely for research, product development, and business intelligence purposes.
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest using industry-standard protocols, regular security assessments and vulnerability testing, access controls and authentication mechanisms, employee training on data protection and privacy practices, and incident response procedures and breach notification protocols.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of inaccurate or incomplete personal information.
Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations or legitimate business interests).
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection and Restriction: You have the right to object to or request restriction of certain processing activities, including direct marketing.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at info@getassistantsaiq.com or (833) 385-1200. We will respond to your request within thirty days in accordance with applicable law.
California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (note: we do not sell personal information).
European Union Residents: If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the rights listed above and the right to lodge a complaint with a supervisory authority.
7. Children’s Privacy
Our Services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer personal information internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by the European Commission and other legally recognized transfer mechanisms.
9. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Assistants AiQ™
Email: info@getassistantsaiq.com
Phone: (833) 385-1200
Website: https://getassistantsaiq.com
Note: This Privacy Policy is provided for informational purposes and does not constitute legal advice. Assistants AiQ™ recommends that businesses consult with legal counsel to ensure compliance with applicable privacy laws and regulations.